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Error: "Unable to find current platform's configuration directory"

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Issue

Cumulus Linux fails to boot with the following error message:

Preparing image archive ... OK.
Failure: Unable to find current platform's configuration directory: /tmp.Pqiqlo/installer/cumulus/init/cel_smallstone
ONIE: Using DHCPv4 addr: eth0: 10.99.0.70 / 255.255.255.0
ONIE: Starting ONIE Service Discovery
ONIE: Executing installer: http://10.99.0.1/onie-installer
Verifying image checksum ... OK.
Preparing image archive ... OK.
Failure: Unable to find current platform's configuration directory: /tmp.FwSXpW/installer/cumulus/init/cel_smallstone

Environment

Cumulus Linux, all versions

Cause

The Cumulus Linux image loaded, but the switch is not supported.

Resolution

Review the hardware compatibility list to identify which release supports the switch.

Comments

This support portal has moved

Cumulus Networks is now part of the NVIDIA Networking Business Unit! The NVIDIA Cumulus Global Support Services (GSS) team has merged its operations with the NVIDIA Mellanox support services team.

You can access NVIDIA Cumulus support content from the Mellanox support portal.

You open and update new cases on the Mellanox support portal. Any previous cases that have been closed have been migrated to the Mellanox support portal.

Cases that are still open on the Cumulus portal will continue to be managed on the Cumulus portal. Once these cases close, they will be moved to the Mellanox support portal.

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