Account and User Management

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One of my colleagues received our order confirmation and I need to access the license file. How can I get it?

You can log in to the Cumulus Networks Customer Portal and retrieve the license file. If you do not have a login to the portal please contact the license owner at your company and they can create a login for you. If you do not know who owns your company's Cumulus Networks account, please contact your Cumulus Networks account manager or email us at licensing@cumulusnetworks.com.

How do I know how many users are on our account?

You can view a list of all account users and their profiles from the Cumulus Networks Customer Portal.

How can I add users to my account?

To add users, log in to the Cumulus Networks Customer Portal.

What user roles are available?

There are two roles: standard and admin.

  • Standard: Can view account information, user information, license keys, download files, and submit support tickets.
  • Admin: Can edit account information, add and remove users, assign user roles, activate licenses, download files, and submit support tickets.

I am trying to access the support portal but it says that my account is not enabled for Zendesk. What should I do?

You need at least one active Software Update and Support contract (paid or trial) to access our support portal.

  • If you do not have an active contract, please contact your Cumulus Networks approved reseller for more information or use this form to contact us.
  • If your company has an active contract, but you have not been granted support portal access permissions yet, please request access here.
  • If neither of the cases above apply, please contact webmaster@cumulusnetworks.com.

How can I reset my account password?

You can reset your password here.

Have more questions? Submit a request

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