- One of my colleagues received our order confirmation and I need to access the license file. How can I get it?
- How do I know how many users are on our account?
- How can I add users to my account?
- Can I transfer a license?
- I am trying to access the support portal but it says that my account is not enabled for Zendesk. What should I do?
- How can I reset my account password?
- What user roles are available?
One of my colleagues received our order confirmation and I need to access the license file. How can I get it?
You can log in to the Cumulus Networks Customer Portal and retrieve the license file. If you do not have a login to the portal please contact the license owner at your company and they can create a login for you. If you do not know who owns your company's Cumulus Networks account, please contact your Cumulus Networks account manager or email us at licensing@cumulusnetworks.com.
How do I know how many users are on our account?
You can view a list of all account users and their profiles from the Cumulus Networks Customer Portal.
How can I add users to my account?
To add users, log in to the Cumulus Networks Customer Portal.
What user roles are available?
There are two roles: standard and admin.
- Standard: Can view account information, user information, license keys, download files, and submit support tickets.
- Admin: Can edit account information, add and remove users, assign user roles, activate licenses, download files, and submit support tickets.
Can I transfer a license?
Cumulus Networks licenses are node locked and cannot be transferred. Please contact your Cumulus Networks account manager or licensing@cumulusnetworks.com for any transfer requests in cases of RMA situations or spare hardware.
* In case your company is involved in a merger/acquisition/IT outsourcing arrangement, Cumulus Networks will work with you to best accommodate the request.
I am trying to access the support portal but it says that my account is not enabled for Zendesk. What should I do?
You need at least one active Software Update and Support contract (paid or trial) to access our support portal.
- If you do not have an active contract, please contact your Cumulus Networks approved reseller for more information or use this form to contact us.
- If your company has an active contract, but you have not been granted support portal access permissions yet, please request access here.
- If neither of the cases above apply, please contact webmaster@cumulusnetworks.com.
How can I reset my account password?
You can reset your password here.
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