Cumulus VX Support Policy

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Cumulus Linux customers can now receive formal GSS support for Cumulus VX instances used for the following scenarios:

  • Testing and staging network topologies prior to production deployment.

  • Analyzing, troubleshooting, and correcting issues with configurations and software bugs in Cumulus VX that would also apply to Cumulus Linux running on physical devices.

  • Analyzing, troubleshooting, and correcting issues with Cumulus VX behaving differently than physical devices.

    Note: This does not apply in scenarios where it is not possible to emulate physical hardware with virtualization.

However, Cumulus Networks will not provide support for the following:

  • Cumulus VX instances used in a production environment.

  • Virtualization environments, including installation, setup, and configuration.

  • Automation tool playbooks, including creation and troubleshooting.

  • Performance or scalability issues related to network traffic running through Cumulus VX instances.

For non-customers, Cumulus VX remains a community-supported product, with no formal support obligations from Cumulus Networks. Questions can be posted to the Cumulus Networks community site, which is hosted and moderated by Cumulus Networks, or to the community Slack channel, to engage with the forums and wider community.

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This support portal has moved

Cumulus Networks is now part of the NVIDIA Networking Business Unit! The NVIDIA Cumulus Global Support Services (GSS) team has merged its operations with the NVIDIA Mellanox support services team.

You can access NVIDIA Cumulus support content from the Mellanox support portal.

You open and update new cases on the Mellanox support portal. Any previous cases that have been closed have been migrated to the Mellanox support portal.

Cases that are still open on the Cumulus portal will continue to be managed on the Cumulus portal. Once these cases close, they will be moved to the Mellanox support portal.

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