Cumulus Networks provides two methods for sharing files with our support team:
- Uploading files directly to the case inside the Web tool (which works great for most files)
- Using FTP to upload exceedingly large files (100MB+) directly to Cumulus Networks
This article discusses when and how to use FTP to upload files to Cumulus Networks.
Sending large files (100MB+) to Cumulus Networks for analysis can require an additional time-consuming transfer to an intermediate device in order to post the file to the support case via the Web tool.
Uploading the output from the
cl-support utility or other large files directly from your network infrastructure to Cumulus Networks for analysis is sometimes the only method available due to file size or time sensitivity. This option saves you from making an extra transfer to another device and simplifies the process of moving and analyzing large files.
To support this process, Cumulus Networks offers an FTP upload option described below.
Note: Once uploaded, you must inform your support case owner that you have uploaded a file using the FTP upload option.
- In a terminal, FTP to ftp.cumulusnetworks.com, authenticating with user anonymous and providing your email address as the password:
- Set the transfer mode to binary:
- Use the
putcommand to upload the file. In the following example, the file is named
ftp> put large_file.tar.gz 200 PORT command successful 150 Opening BINARY mode data connection for large_file.tar.gz 226 Transfer complete ftp: 104527608 bytes sent in 142.53Seconds 733.36Kbytes/sec. ftp>Note: It is not possible to view the uploaded file due to folder permissions in the upload directory. This is intentional for the sake of privacy and security.